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SOLARINO HOUSE
CONTACT US
Frequently Asked Questions
General
What is digital check in?
Our streamlined check-in procedure ensures a smooth experience from reservation to stay. You'll obtain a digital key via a mobile app that activates on your arrival day. Simply follow the instructions, and with a tap, effortlessly access your lodgings.
Discover more about the digital check in process here
Where are your apartments located?
Our apartments in Melbourne are located in the thriving heart of Brunswick. This eclectic yet laid-back inner city suburb is situated just North of the CBD, and has quick and easy public transport options in and out of the city
Does my room include internet and streaming services?
Yes! Your room is equipped with fast and reliable WiFi connectivity. Although the TV doesn't have built-in streaming services, it does support Chrome casting for easy streaming direct from your device.
Is Solarino House close to the airport?
You bet we are. Rambla @ Solarino House is just 20km away from Melbourne Airport, which is around a 20-25 minute drive (a little less on a good traffic day).
Is there public transport close by?
There are two extremely close and convenient public transport stops right next to Solarino House. Anstey train station is a quick 1-minute walk away, while the Albion Street/Sydney Road tram stop is a 3-minute walk.
Are there convenience outlets near the accommodation?
You'll find a selection of convenience venues within walking distance of 15 minutes or less from your Brunswick apartment. From the dry cleaners to grocery stores, you won't be stuck for essentials when you stay with us.
If I need assistance during my stay, who should I contact?
If you require assistance, don't hesitate to reach out using the messaging system within the guest portal. It's user-friendly, allowing you to send requests before and during your stay. Our team monitors this from 8:30 am to 4:30 pm, Monday to Friday, and checks it regularly over the weekend. Alternatively, you can reach us by phone at 1300 58 31 51. Our phone line is available from 8 am to 5 pm and operates 24 hours for emergencies.
Do you have security on premise?
Our 24 hour monitoring and patrols at Solarino House in Brunswick Melbourne are designed to ensure our guests safety. If you need to report an issue, please call us on 1300 58 31 51.
Facilities & Amenities
Do Solarino House apartments have recreation facilities?
Absolutely! Indulge in delectable Chifa cuisine at our on-site restaurant Casa Chino, or head upstairs to the communal rooftop for a break with panoramic city views. Up here, you'll find BBQs and plenty of seating.
Check out all our facilities here.
What are the sustainability practices?
Solarino House is designed to be eco-friendly. Help yourself to our shared herb garden and fruit trees on the rooftop, enjoy our solar powered common areas, and refill your bathroom's reusable containers.
Is there air conditioning in my room?
Of course! All apartments at Solarino House include ducted air conditioning for your comfort and enjoyment.
Where can I store my bike?
We've equipped Solarino House with designated bike racks and a bike room, so your wheels will stay safe and secure.
Do you store luggage?
We don’t have a dedicated storage area but will always do what we can to assist. Drop us an email with your request and we will see what we can do.
Is there early check in/late departure available?
While we'll make every effort to assist, we cannot provide a guarantee. Feel free to send us an email to explore the possibilities, and please note that charges may apply.
Rooms & Stays
What rooms are available?
Solarino House has three modern and comfy room types to choose from: 1 Bedroom Apartment, 2 Bedroom Apartment, and 2 Bedroom 2 Bathroom Executive Apartment. Check them out here.
How long can I stay?
Rambla is designed for both short and long-term stays. Bookings require a minimum of 2 nights and a maximum of 3 months. Get in touch with our team to explore the possibilities for your upcoming journey.
Is room service available?
Unlike costly room service that can deplete your funds faster than Boxing Day sales, our serviced apartments position you conveniently close to the city's top dining spots. Brunswick is home to some of Melbourne's best cafés, bars, restaurants, and takeaway outlets. Discover the vibrant Brunswick culinary scene for yourself.
Am I able to change or cancel my booking?
Plans change and things happen, so we always try to roll with the punches. If you need to make changes to your upcoming booking, reach out to us before your stay.
Does my room come with a balcony?
It sure does. Every room at Solarino House is equipped with a private, furnished balcony so you can enjoy the fresh Melbourne air in peace.
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