Frequently Asked Questions

A serviced apartment is a fully furnished apartment with hotel-style services like regular cleaning, fresh linen, and 24/7 support. They’re designed for stays from a few nights to several months. Think apartment space and home comforts with all the conveniences of traditional accommodation. You get a proper living area, full kitchen, and laundry, plus the flexibility to live how you actually live.

The difference between serviced apartments and hotels is that serviced apartments usually offer more space with separate living areas and full kitchens, making them ideal for longer stays or when you need to work better and live comfortably. Apartments give you a proper home base with weekly cleaning, laundry in your apartment, and the flexibility to cook, work, or just chill without someone knocking to turn down your bed.

Yes. Every Rambla apartment has a full kitchen (oven, cooktop, fridge, and dishwasher) and in-apartment laundry with washer and dryer. So you can cook your bread and butter, keep things fresh, and avoid that coin-operated laundromat situation entirely. It’s proper home comforts.

Digital check-in means you skip the front desk entirely and walk right into your apartment using your phone. A few days before arrival, you'll get a link to check in online: just upload your ID, take a quick selfie, and you're sorted. On arrival day, your digital key unlocks via the Rambla app, so you can breeze straight to your room without waiting in any lobbies. Just tap and go, you cheeky thing.

Early check-in and late check-out are subject to availability and may incur additional charges depending on how busy we are. If you book certain rates like the Weekend Escape, early check-in at 12pm and late checkout are included. Otherwise, it's worth reaching out before arrival to request it. If we've got your room ready early or can hold it later, we'll make it happen. 

Check-in is from 3pm and check-out is by 11am. This gives our housekeeping crew enough time to get your apartment fresh and ready for the next guest. If you need to arrive earlier or leave later, just ask: we'll do our best to accommodate when availability allows.

Absolutely, luggage storage is available on arrival and departure day. If you're arriving before 3pm or departing after 11am and need somewhere to stash your bags, reach out to our property team and they'll sort you out. Convenience is kind of our middle name (not really, but it could be).

If your digital key isn't playing nice, first check your phone's bluetooth is on and you've got a decent internet connection: sometimes that's all it needs. Still no luck? Contact the property directly via the number in your booking confirmation and the team will get you sorted straightaway.

Security deposits are processed in the currency of the platform you book through. Some third-party sites charge in USD (yes, even for Australian stays), which means your bank handles the conversion. Book direct with Rambla and your deposit stays local, processing in AUD. Easy.

Rambla properties in both Brisbane and Melbourne are well connected to their airports, with straightforward options by car, rideshare, or public transport. Rambla @ South/City/SQ is just about 17 km (≈19 min by car) from Brisbane Airport at Woolloongabba. Rambla @ Perry House and other Brisbane spots like Berwick House and Story House are also within a similar ~20–30 min drive to BNE. Rambla Solarino House in Brunswick sits about 20 km from Melbourne Airport (≈20–25 min by car).

You’re well placed to roam. Rambla apartments are located close to trains, trams and bus routes, making it easy to explore the city, commute for work, or dip in and out of local life without needing a car.

Each Rambla property is set within a vibrant, urban neighbourhood: think local favourites, hidden gems, great food, and that lived-in buzz that makes a place feel authentic. You’re close to the action, but still perfectly placed to unwind when the day’s done.

We love animals, just not as overnight guests. Pets aren’t permitted at any Rambla location, and bringing an animal is considered a breach of our terms (which may mean being asked to remove the animal or end your stay early). However, service dogs are the exception and always welcome. Travelling with a service dog? Give us a heads-up before you arrive so we can have everything sorted for a smooth check-in.

Rambla is made for unwinding, so after-hours raves are off the cards. We have a strict no-party policy, and excessive noise from music, guests or visitors may result in your entire group being asked to leave. Quiet hours are 10pm to 6am, and we ask that all visitors depart by 10pm. Any noise audible outside your apartment during these hours isn’t permitted. We’re big on keeping things chill and neighbour-friendly.

Rambla @ Berwick House is in the thick of Fortitude Valley. Bars and clubs are just minutes away, so nightlife is very much part of the neighbourhood. Apartments aren’t soundproofed, but overnight and weekend security are on site, and Rambla’s no-party policy keeps things respectful.

On-site parking is available for $15 per night. Book direct with Rambla and parking’s on us: one complimentary car space per room for your entire stay. Smart choice.

Berwick House comes stacked with rooftop faves and facilities: a temperature-controlled 10m lap pool with Valley and CBD views, outdoor barrel sauna, spa, yoga lawn, and a 24-hour gym fully kitted out for whatever your workout looks like. There’s also an on-site co-working space with free WiFi, communal BBQ facilities, and a sky terrace dining area for easy evenings in.

Yes, with a little planning. Parking is available at Solarino House, though availability may vary. If parking is essential to your stay, we recommend checking your booking details or getting in touch ahead of time so everything’s sorted before you arrive.

Rambla @ Solarino House is very close to Sydney Road and local cafes (dangerously close if you love good coffee). Solarino House is a seven minute walk from Sydney Road, putting Brunswick’s cafés, bakeries, bars and local favourites right on your doorstep. How’s that for convenience?

Trams and buses are easily accessible from Solarino House, making it simple to roam into the CBD, explore the inner north, or dip in and out of local neighbourhoods without needing the car during your stay at Rambla. Anstey train station is a 1-minute walk, and the Albion Street/Sydney Road tram stop is 3 minutes on foot.

Solarino House offers amenities and facilities that make modern apartment living easy, with high-speed WiFi, digital check-in, and thoughtfully designed spaces so you can plug in, unwind, and feel at home. Every apartment comes with full kitchen, in-apartment laundry, ducted air conditioning, high-speed WiFi, and Chromecast-enabled TVs.